Frequently Asked Questions

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Shopping For Fine Art

Shop Torregrossa Fine Art original paintings by selecting ‘originals’ on the shop page. 

I accept Google Pay, Shop Pay, PayPal and all major credit cards for online payments. If you wish to pay via Venmo, please contact me directly at info@torregrossafineart.com.

Original art sold as-is can be shipped within 7 business days.

Original art that is in the framing process, or that will require customization in any way, will take 7-10 business days to ship, as I am a one-woman show and handle all painting, processing, packaging and shipping by myself at this time.

Original artwork orders may be canceled. You may cancel your original artwork order before you receive notification that the order has shipped, along with a tracking number.

If you have already received your order, you may return the order in its original packaging, and your payment will be returned to you upon receipt of the undamaged order.

Return shipping cost is your responsibility. 

You will receive notice that the order has shipped, and a Fedex tracking number. Go to Fedex.com and enter your number to track your order.

As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

You will receive notice that the order has shipped, and a Fedex tracking number. Go to Fedex.com and enter your number to track your order.

Orders are shipped via FedEx.

You can request any changes to your delivery address before notice of shipment by emailing us directly at info@torregrossafineart.com.

I occasionally offer seasonal and holiday discounts, which I promote through my email list.

Fine Art Details

I use high quality, textured watercolor paper with a matte finish.

I use standard woven, primed canvas with a gloss finish. The reverse side of the canvas will be raw, un-primed and un-finished.

Paper prints require a frame to protect the material and the ink, and in order to adhere the paper to the back of a mat (heavy stock border inside of the frame and on the outer edges of the image), it helps to have a border around the image, so as not to lose the image. My prints are printed on white paper, so the border will be white, which if framed without a mat, can resemble a matted look.

All custom requests can be made directly: info@torregrossafineart.com.

Yes, the shop does accurately represent the fine art you will receive.

Occasionally, you may notice slight shifts in perceived colors due to the calibration of your monitors or devices. 

All original artworks will be accompanied by a certificate of authenticity.

A certificate of authenticity is commonly a seal on paper authenticating a specific art work which is made to demonstrate that the item is authentic. Artwork or posters come with a certificate of authenticity signed and sealed by a reputable appraiser or auction house.

A limited edition print is one of a limited number to be printed, for example 50 or 100 prints. Some print runs (the amount of prints made of one specific image or original painting) are unlimited and always available for purchase, while others may be only offered for a short time or until they run out.

Most of my prints will come unframed and without a mat. If a product is photographed with and described to include a mat or frame, then it will be delivered as described.

Hang and display where you will enjoy it the most! Keep indoors, and wipe down occasionally with a damp cloth to remove dust.

Hang and display where you will enjoy it the most!

Keep indoors, and wipe down occasionally with a damp cloth to remove dust.

The best protection you can give your print is to “store” it in a mat, behind UV-protection glass or Plexiglas, and in a frame away from direct sunlight; I highly recommend doing so right away.

If you cannot frame your print right away, please store it flat, taking care to protect the surface from scratches and indentations.

Photograph the box and its contents and email us immediately at info@torregrossafineart.com.

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